Refund policy

We are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

Products can be returned within 7–14 days of delivery, depending on the product type and condition.
To be eligible for a return, items must be unused, unopened, and in their original packaging.
Proof of purchase (order confirmation or receipt) is required for all returns.

2. Non-Returnable Items

For hygiene, safety, and quality control reasons, the following items are not eligible for return or exchange:

Opened or used health supplements
Herbal teas once packaging is opened
Any product not in its original condition or missing parts

3. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery.
Provide clear photos and order details for quick resolution.
After verification, we will arrange a replacement or full refund at no additional cost.

4. Refund Process

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days.
Refunds will be issued through the original payment method used during purchase.

5. Return Shipping

Customers are responsible for return shipping costs unless the product received is damaged or incorrect.
We recommend using a trackable shipping service for safe return delivery.